Last Updated: [Effective Date][cite: 6]
Welcome to FoodBite - Malda Food Delivery ("FoodBite", "we", "us", or "our").[cite: 6]
FoodBite respects your privacy and is committed to protecting the personal information of our users.[cite: 6] This Privacy Policy explains how information may be collected, used, stored, processed, and shared when you access or use the FoodBite mobile application, website, and related services.[cite: 6]
By using FoodBite, you acknowledge that your information will be handled as described in this Privacy Policy, subject to applicable law.[cite: 6]
If you do not agree with this Privacy Policy, please discontinue using FoodBite and contact us if you wish to exercise any rights available to you under applicable law.[cite: 6]
Depending on how you use FoodBite and the features available to you, we may collect the following categories of information.[cite: 6]
When you register for or use a FoodBite account, we may collect information such as:[cite: 6]
We use this information to create and manage your account, authenticate you, communicate with you, and provide FoodBite services.[cite: 6]
When you place an order, we may collect information necessary to process and fulfil your order, such as:[cite: 6]
Delivery information may be made available to the restaurant/seller and, where applicable, the person or service responsible for completing the delivery, but only to the extent reasonably necessary to fulfil your order.[cite: 6]
We may process information relating to your activity and transactions on FoodBite, including:[cite: 6]
This information helps us operate the ordering service, maintain transaction records, provide customer support, and resolve disputes.[cite: 6]
If FoodBite currently supports Cash on Delivery only, FoodBite does not directly collect or store your debit card, credit card, UPI PIN, CVV, or internet banking credentials.[cite: 6]
If online payments are introduced in the future, payments may be processed through an authorized third-party payment service provider. The applicable payment provider may process payment information according to its own privacy policy and security practices.[cite: 6]
This Privacy Policy will be updated where necessary if our payment processing practices materially change.[cite: 6]
If FoodBite provides location-based functionality, we may request access to your device location with your permission.[cite: 6]
Location information may be used to:[cite: 6]
Where applicable, you can manage location permissions through your device settings.[cite: 6]
FoodBite should request only the level of location access reasonably required for the relevant feature. If location permission is denied, you may still be able to manually enter your delivery address where that option is available.[cite: 6]
Depending on our technology and third-party services, we may automatically receive limited technical information, such as:[cite: 6]
This information may be used for security, fraud prevention, troubleshooting, analytics, and improving app performance.[cite: 6]
If you contact FoodBite Support, we may process:[cite: 6]
We use this information to investigate and respond to your request.[cite: 6]
We may use information for legitimate purposes connected with operating FoodBite, including:[cite: 6]
We will not use personal information for purposes that are incompatible with applicable law or our stated practices without providing appropriate notice or obtaining consent where required.[cite: 6]
FoodBite may provide your necessary contact information to the restaurant/seller handling your order.[cite: 6]
According to the current FoodBite ordering workflow, a seller may contact you regarding your order, including for order verification or confirmation.[cite: 6]
The seller should use your contact information only for legitimate purposes connected with your order or FoodBite services.[cite: 6]
Sellers are prohibited by FoodBite policies from selling, publishing, or improperly using customer personal information.[cite: 6]
We do not sell your personal information to advertisers.[cite: 6]
We may share limited information where reasonably necessary with:[cite: 6]
When you place an order, necessary details may be provided to the restaurant fulfilling your order.[cite: 6]
This may include:[cite: 6]
Where delivery is handled through a delivery partner or other delivery arrangement, necessary information may be provided for order fulfilment.[cite: 6]
We may use trusted technology providers for services such as:[cite: 6]
These providers may process information according to the services they provide and applicable contractual or legal requirements.[cite: 6]
We may disclose information when reasonably necessary to:[cite: 6]
FoodBite may use third-party software, SDKs, APIs, hosting providers, analytics services, notification services, or other technology providers.[cite: 6]
The exact third-party services used by the app may change over time.[cite: 6]
Where third-party services process user data through our app, their data handling must be considered as part of FoodBite's privacy and Google Play Data Safety disclosures.[cite: 6]
We take reasonable technical and organizational measures designed to protect personal information against:[cite: 6]
Security measures may include secure network communication, authentication controls, restricted administrative access, and other appropriate safeguards.[cite: 6]
However, no internet-connected system can guarantee absolute security.[cite: 6]
Users are responsible for keeping their account credentials secure and should not share passwords, OTPs, or other authentication credentials with unauthorized persons.[cite: 6]
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory obligations.[cite: 6]
Retention periods may vary depending on the type of information and applicable requirements.[cite: 6]
When information is no longer required, we may delete or anonymize it, subject to applicable law and legitimate retention requirements.[cite: 6]
Where FoodBite provides user account creation, users may request deletion of their account and associated personal information through the available account deletion mechanism or by contacting FoodBite Support.[cite: 6]
Upon receiving a valid deletion request, we will process the request in accordance with applicable law.[cite: 6]
Certain information may be retained where necessary for:[cite: 6]
Where Google Play's account deletion requirements apply to the FoodBite app, we will provide the required account deletion mechanism.[cite: 6]
Subject to applicable law, users may have rights relating to their personal data, including the ability to request access, correction, updating, or deletion of certain personal information.[cite: 6]
Users may also manage certain device permissions through Android settings.[cite: 6]
Requests may be submitted through:
Email: [Support Email][cite: 6]
We may need to verify your identity before processing certain requests.[cite: 6]
FoodBite is a food ordering service and is not intentionally designed to collect children's personal information independently where doing so would violate applicable law.[cite: 6]
Parents or legal guardians who believe that a child's personal information has been collected improperly may contact us at:
Email: [Support Email][cite: 6]
We will review the request and take appropriate action in accordance with applicable law.[cite: 6]
Where FoodBite sends optional promotional or marketing communications, users may be provided with appropriate options to manage such communications where required.[cite: 6]
Transactional communications necessary for account security, order processing, support, or essential service operation may still be sent where permitted.[cite: 6]
The FoodBite website or web-based components may use cookies, local storage, or similar technologies for authentication, preferences, security, session management, and service functionality.[cite: 6]
Where required, users will be provided with appropriate information or choices concerning non-essential technologies.[cite: 6]
Participating restaurants and sellers may receive limited customer information necessary to fulfil orders.[cite: 6]
Restaurants and sellers are expected to protect customer information and use it only for legitimate FoodBite order-related purposes.[cite: 6]
FoodBite may take action against sellers who misuse customer data.[cite: 6]
We may update this Privacy Policy from time to time to reflect:[cite: 6]
The "Last Updated" date will be revised when this Privacy Policy is updated.[cite: 6]
Where required, we may provide additional notice of material changes.[cite: 6]
If you have questions, complaints, or requests concerning this Privacy Policy or your personal information, please contact:[cite: 6]
FoodBite - Malda Food Delivery[cite: 6]
Developer/Operator: Akmal Studio[cite: 6]
Email: [Support Email][cite: 6]
Address: [Business Contact Address][cite: 6]
Website: [Website][cite: 6]
We will make reasonable efforts to review and respond to legitimate privacy requests.[cite: 6]