FOODBITE
CONTENT POLICY

Content should be based on genuine experiences and accurate information.

Users and sellers must not intentionally publish false or misleading information.

Fake reviews, fabricated complaints, manipulated ratings, and deceptive menu information are prohibited.

FoodBite must not be used to publish, promote, facilitate, or distribute content that violates applicable law.

We may remove or restrict illegal content and take appropriate action against accounts involved in serious violations.

Where legally required, FoodBite may cooperate with authorized authorities.

Content that attacks, threatens, or promotes hatred or discrimination against individuals or groups based on protected characteristics is not permitted.

FoodBite encourages respectful interactions between customers, restaurant partners, support personnel, and delivery personnel.

Users must not post or send content intended to:

• Threaten violence.
• Harass another person.
• Intimidate users or sellers.
• Blackmail individuals.
• Repeatedly target someone with abusive messages.
• Encourage others to harass someone.

Disagreements regarding food or service should be addressed respectfully through reviews or support channels.

Pornographic or sexually explicit content is not permitted in FoodBite's food ordering environment.

Content involving sexual exploitation is strictly prohibited and may be reported where required by law.

Content that promotes violence or displays gratuitously graphic material may be removed.

Legitimate evidence submitted privately to Support regarding a food safety or delivery incident may be reviewed differently where necessary to investigate a complaint.

Users and sellers must not publish content designed to deceive others.

Prohibited behavior includes:

• Fake restaurant information.
• Fake menu items.
• Fake food images intended to deceive.
• Fake reviews.
• Fake ratings.
• Fraudulent promotions.
• False complaints.
• Impersonation.
• Misleading pricing.

Reviews should represent genuine customer experiences.

Reviews should focus on relevant factors such as:

• Food quality.
• Order accuracy.
• Packaging.
• Restaurant service.
• Relevant delivery experience.

Reviews must not be used for personal attacks, threats, extortion, spam, or unrelated advertising.

FoodBite may remove reviews that violate this policy.

Restaurants must ensure that menu listings and restaurant information are accurate.

Restaurant partners must not upload prohibited, illegal, misleading, or unauthorized content.

Users and sellers should only upload content they own or are authorized to use.

Content that infringes valid copyright, trademark, or other intellectual property rights may be removed upon appropriate review.

Do not publicly post another person's sensitive or private information without authorization.

This includes:

• Personal phone numbers.
• Home addresses.
• Passwords.
• OTPs.
• Financial credentials.
• Private identity documents.

Order-related personal information should only be used for legitimate order fulfilment and support purposes.

Spam is prohibited.

This includes:

• Repetitive irrelevant content.
• Unsolicited advertisements.
• Promotional spam.
• Repeated fake reviews.
• Malicious links.
• Mass-generated irrelevant content.

Users must not upload or distribute:

• Malware.
• Viruses.
• Malicious scripts.
• Phishing links.
• Files designed to compromise devices or accounts.
• Content intended to bypass FoodBite security.

Accounts involved in malicious activity may be immediately restricted.

FoodBite is intended primarily for legitimate food ordering and related permitted services.

Sellers must not use FoodBite to facilitate the sale of illegal goods, narcotics, stolen products, counterfeit products, unsafe food, or other products prohibited by applicable law or FoodBite policy.

Sellers must not knowingly provide false information about:

• Food ingredients.
• Veg/non-veg classification.
• Food safety.
• Expiry.
• Product identity.
• Material dietary information.

Customers should report suspected serious food safety concerns through FoodBite Support.

If you believe content on FoodBite violates this policy, please report it through FoodBite Support.

When submitting a report, provide accurate information and sufficient details to help us investigate.

Submitting intentionally false or malicious reports may itself constitute a policy violation.

When content violates FoodBite policies, we may take appropriate action depending on the severity and circumstances.

Actions may include:

• Removing content.
• Restricting content visibility.
• Issuing warnings.
• Restricting account functionality.
• Temporarily suspending accounts.
• Permanently terminating accounts in serious cases.

FoodBite may take immediate action where content creates a serious safety, security, fraud, or legal risk.

We may update this Content Policy as FoodBite develops and applicable requirements change.

Users and restaurant partners are encouraged to review the latest version periodically.